Return Policy
Last Updated: 11 December 2025
RETURNS
In order to return the products you ordered, you must contact our company within 14 days via email at info@maravelspili.gr or over phone at 00306973189412, where we will inform you about the return procedure, while also telling us the reason you want to return them.
The products to be returned must have not been used, be in excellent condition in their original packaging (box, nylon, etc.), without damage with all the contents of their original packaging.
For hygiene reasons, personal care products (e.g. lipstick, eyeshadow, powder, etc.) are NOT returned.
The package will be sent to our company’s address: Spili, Municipality of Agios Vasilios, P.C. 74053, Rethymno, Crete.
After the products are received by us and checked for their good condition, our company will proceed with a refund and a new order.
If the return does not concern defective products, the shipping costs are borne by the consumer.
In case of failure to inform about the return of the products, our company will not accept the receipt of the package.
RETURNS / REPLACEMENTS OF DEFECTIVE PRODUCTS
ORDER CANCELLATION
While the order is in the processing stage, you can cancel your order by contacting our company via email or phone. In case the order has already been sent, the consumer is responsible for the shipping costs.
The company STEFANOS GEOR. MARAVELAKIS reserves the right to abolish or amend its returns policy by publishing the relevant new terms and conditions on its website.
WITHDRAWAL FROM THE CONTRACT
Exercise of the right of withdrawal:
Returns of products are accepted by our company, without justification, provided that the following conditions are met:
- The relevant declaration of withdrawal must be made before the 14th day has passed since the receipt of the products by you.
- The products to be returned must have not been used, be in excellent condition in their original packaging (box, nylon, etc.), without damage with all the contents of their original packaging.
The return of the products is made without undue delay and in any case within 14 days from the day you announced to our company your decision to withdraw from the contract.
The return of the products is made at your own expense and expense, with any courier company you wish to the address of our company in Spili, Rethymno.
After the products have been received by us and their condition has been checked as described above, our company will refund any payment received from you, including, where applicable, delivery costs, within 14 days from the day on which you communicate your decision to withdraw from the contract. For this purpose:
- If the payment for the products has been made by debit or credit card, our company is obliged to inform the Bank of the cancellation of the transaction. The refund will be made in accordance with the terms and conditions agreed upon by the Bank and the customer (cardholder of the card used for the transaction).
- If the payment was made by cash on delivery or deposit, the refund will be made to the bank account that you indicate in the email info@maravelspili.gr.
Exceptions to the right of withdrawal:
The right of withdrawal excludes, among others, products manufactured according to the consumer’s specifications, products that can deteriorate or expire soon, products that are not suitable for return for health protection or hygiene reasons, if they are sealed and have been unsealed after delivery, as well as products that, after delivery, due to their nature, are inseparably mixed with other elements.
Withdrawal form:
In order to return a product for the case in question, you must complete the relevant “Withdrawal Form” by clicking HERE
