Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The order delivery time depends on your shipping destination. For orders within Greece, delivery typically takes 1 to 3 working days via Taxydema.
For European destinations (Zones 1-4), the estimated time is 3 to 10 working days, while international shipments to the rest of the world (Zones 5-10) may take between 5 and 20 working days depending on distance and local customs procedures.
Creating an account is simple and can be done in two ways. You can either click on the “My Account” link in the main menu and follow the registration instructions, or you can simply select the “Create an account?” option during the Checkout process.
By creating an account, you can easily track your order history, save your shipping details for future purchases, and manage your profile settings.
If you have already placed an order and realized you need to change the shipping address, please contact us immediately at info@maravelspili.gr or call us at +30 28320 22056 before the package is dispatched.
For any future orders, you can update your default shipping or billing information at any time by logging into your “My Account” dashboard and selecting the “Addresses” section.
Once your package has been dispatched from our facilities, we will send you an automated shipping confirmation email. This email includes a unique Tracking Number which you can enter on the official Taxydema website for domestic orders or the UPS website for international shipments.
This allows you to monitor the progress of your delivery in real-time until it reaches your door.
No, Maravel Spili does not store your credit card information on our servers. To ensure the highest level of security, all financial transactions are handled through encrypted and secure third-party payment gateways. Your sensitive data is processed using industry-standard security protocols, ensuring that your private information remains protected and is never accessible to our team.
For customers within the European Union, all prices displayed on our website already include the applicable Greek VAT, so no extra taxes will be charged upon delivery. For customers outside the European Union, we do not charge Greek sales tax on exports; however, please be aware that your local customs office may apply import VAT or sales tax according to your country’s specific laws, which remain the responsibility of the recipient.
We offer worldwide shipping to almost every country across Europe, North America, Asia, the Middle East, and Oceania via UPS. You can confirm if we ship to your specific location by checking our Shipping Zones in the Delivery Policy section or by simply selecting your country from the dropdown menu in the “Calculate Shipping” area of your shopping cart.
We make every effort to consolidate your entire order into a single package to provide you with a more convenient delivery experience and to reduce our environmental footprint. In the rare event of a very large order or if an item is temporarily back-ordered, we may need to split the shipment into multiple boxes, in which case we will notify you via email beforehand.
If you need to swap an item
Returns and Exchanges
We offer a 14-day return policy, starting from the day you receive your order. To be eligible for a return and a full refund, items must be unopened, unused, and in their original packaging and condition.
Please note that for returns due to a change of mind (withdrawal from the contract), the return shipping costs are the responsibility of the customer.
Perishable goods or products unsealed after delivery are exempt from being returned for health reasons.
In the unfortunate event that your order arrives damaged, please take a photo of the package and its contents and contact us right away. We take great care in our packaging, but if the products are damaged during transit, we will proceed with a replacement or a full refund at no extra cost to you. We will handle the communication with the courier service to resolve the issue as quickly as possible.
Once your return is authorized, you should mail your package to our headquarters in Crete at the following address:
Stefanos Geor. Maravelakis, Spili, Municipality of Agios Vasilios, P.C. 74053, Rethymno, Crete, Greece.
We recommend using a trackable shipping service to ensure that your return reaches us safely, as we cannot issue refunds for items lost during return transit.
Our team is here to help you with any questions or concerns you may have. You can receive customer support by emailing us at info@maravelspili.gr, calling us at +30 28320 22056, or by using the contact form located in the “Contact Us” section of our website. We strive to respond to all inquiries as quickly as possible during our working hours.
If you notice that you have entered an incorrect shipping address, please contact us immediately. If your order has not yet been dispatched, we can update the address for you manually.
However, if the order is already in the hands of the courier company, we may not be able to change the destination, and any additional shipping costs for re-delivery or return to our shop will be the responsibility of the customer.
You can change or cancel your order only while it is still in the “Processing” stage. Once an order has been marked as “Shipped” and a tracking number has been generated, we can no longer make changes or cancel the shipment.
If you wish to cancel an order that has already been dispatched, you will need to follow the standard return process after you receive the package, and original shipping fees will not be refunded.
Currently, our system does not automatically support pre-orders for sold-out items. We regularly update our stock levels and inspect our garden products for availability.
If an item you want is out of stock, you can contact us to find out when it will be available again, or we can notify you personally once it is back in our shop.